Return and Refund Policy
Ekta Textiles is committed to maintaining a long-lasting relationship with our customers by providing a NO QUESTIONS ASKED 7-DAY RETURN/REFUND POLICY.
Damaged, Defective, or Incorrect Items
If you receive an item in damaged condition, with a manufacturing defect, or if the wrong item is delivered, please email us at care@ektatextiles.com with your order number and a couple of pictures of the damaged product within 24-48 hours of delivery. Customized products are non-returnable.
Return & Refund
- Return requests must be placed within 7 days of product delivery.
- Customers can go to their Order Detail page from the My Account section and place a return request. The return request button will only be available for 7 days after the product is delivered.
- If you face any difficulties in requesting a refund or return, you can either contact us at +91 9714374638 between 10:00 AM to 7:00 PM, 6 days a week, or email us at care@ektatextiles.com.
- In case of a return, you'll receive a full refund via the payment link we'll share with you. You can redeem your refund either with UPI or net banking.
- You will receive the refund within 24 hours after the returned product reaches our warehouse.
- Customers are allowed to initiate a return/exchange free of charge only once; however, any subsequent returns/exchanges will incur an additional fee of ₹200.
Cancellation
- A customer can cancel the order only within 24 hours of placing the order.
- In case of cancellation and if the order placed is prepaid, the refund might take 2-3 working days to reflect in the customer's account from the date of cancellation.
Color and Description Discrepancy
The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors, there may still be minor variations due to lighting during photography and the color settings and properties of various monitors. Other details like weight, work details, and size may vary slightly as well. Customers should keep in mind these slight variations when placing orders online.